When Illinois’ shelter-in-place order went into effect in March, IVme drastically scaled back its hours of operation and available services to treat just individuals seeking immune support. We are pleased to announce that June 1, 2020 we are making more treatments available including: hormone therapy consultations for new patients, athletic and fitness optimization, all lab draws, hCG medical weight loss, cosmetic injectables, and all intramuscular shots (B12, Super B, Lipo B, Biotin, Glutathione and CoQ10).
IVme has always followed best-in-class protocols for maintaining a clean, safe and healthy environment for our patients and staff. It’s one of the features most often highlighted in customer reviews. At the onset of the coronavirus pandemic, our team swiftly and smoothly implemented additional OSHA, HIPAA, CDC and IDPH protocols, plus additional measures our Clinical Director, Gina Werner, R.N., recommended for the ultimate in patient and staff safety.
Below is a complete list of our updated protocols. Please take a few minutes to familiarize yourself with these updates. Only by working together and upholding these standards will we be able to reopen completely and continue to protect our communities and loved ones.
To tell you our staff has missed you would be an understatement. Our team members pursued careers in healthcare because of a personal desire to help others. We are all grateful for your continued support and looking forward to your return. When you’re ready, our team is here for you.
Updated Safety Protocols
At your next IVme appointment, you can count on receiving the same exceptional customer care while experiencing a few changes to protect you, our staff and our community including:
- Continuous cleaning including all surfaces in the lobby, patient rooms and bathrooms with virucidal disinfectant before and after each patient.
- Social distancing measures including spacing appointments to manage traffic, limiting the lobby to one patient at a time, and maintaining six foot distances between patients and staff
- Limiting traffic in the centers by having non-clinical staff work from home, accepting all deliveries outside the centers, and temporarily banning visitors with patients.
- Removing shared materials from public spaces including pillows, magazines, pens, blankets and educational materials.
The Patient Experience
- Scheduling appointments in advance and completing a health screening by phone is necessary to ensure a safe and healthy environment while maintaining safe social distances. Until further notice, IVme will only be accepting patients with appointments which means we are currently not accepting walk-ins. The approach allows us to effectively control traffic in the lobby, promote social distancing, and complete recommended patient screenings. Screening questions include asking about any symptoms related to COVID-19 as set forth by the CDC. IVme is not treating any one with signs or symptoms of COVID-19. If you make an appointment and then start to experience symptoms, please notify IVme as soon as possible to cancel or reschedule your appointment.
- Protective face masks or coverings will be required for all people entering IVme centers. We will have masks available for sale if you forget.
- Because our doors will be locked at all times, our staff will meet you at the door to let you in and welcome you, offer hand sanitizer and complete an arrival screening including taking your temperature. Patients are encouraged to use hand sanitizer when entering and leaving the clinic.
- PPE for our staff include goggles or face shields, gloves and surgical masks.
- Hand Hygiene. Our staff will continue to follow CDC guidelines for Hand Hygiene in Healthcare Settings
- Complimentary Immune Support treatments will continue to be available for all staff members to help keep them healthy.
- Staff health screenings will be completed before each shift. In the event a staff member displays viral signs and symptoms, CDC quarantine measures will be implemented immediately. IVme staff who have been exposed to COVID 19 patients will follow CDC guidelines before returning to work.